"We survey a large random sample of each company's customers by telephone to get the most accurate ratings and to verify that only REAL customers are responding. By surveying from a company's entire customer base, we ensure that the research results, good or bad, truly represent the company's customer satisfaction level.
Only the Best Pass the Test™
Most companies can't qualify. Companies must score Highest in Quality in customer satisfaction, a 90+ on a 100 scale, and pass all of our credential-based ratings. By requiring such a high score to qualify, we cut out mediocre and poorly performing companies.
Needless to say, we are very proud of this distinction and so happy we've been able to give our customers the kind of service they appreciate.
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We declare that this company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status. 3 CONSECUTIVE YEARS CERTIFICATE #1800
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